Help / Messages

Email, texts and unsubscribing

What we send, how to change it, and why some emails don't arrive.

For: Everyone

Choose what you get in Settings: email, text (adults only, with consent), categories, and quiet hours. Urgent notices like a canceled event come through quiet hours.

Every email has an unsubscribe link, and mail apps show their own one-click unsubscribe button. Unsubscribing stops unit email; messages still show in the app.

Emails that don't arrive

If an address bounces for good or someone marks our email as spam, we stop emailing it. People → Reports → Who we can't reach lists them, along with Scouts with no parent signed up and adults without an account. For a bad address, get a new one and update their profile.